Overview

Transmit is seeking a client-delight-obsessed Publisher Success Manager for our Publisher Operations team. The ideal candidate would be a strong client facing account manager with a background in either MarTech or AdTech who is looking to impact the digital strategy for our most strategic clients. We have an innovative and truly differentiated enterprise product that fundamentally changes how publishers monetize their owned and operated properties and acquire new audiences, all while providing a truly non-disruptive viewer experience.

If you love the fast-paced environment of a startup, digital video, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future

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What You'll Do

As a Publisher Success Manager, you'll work directly with senior leaders at some of the largest and most recognizable publishers in the industry, to help them achieve their audience acquisition and monetization goals.

Roles & Responsibilities:

• Own the relationship and ultimate success of a dedicated segment of Transmit's enterprise and mid-market publishing clients, including initial onboarding, campaign execution, optimization, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Transmit and fully leverage our entire suite of services
• Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients.

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Qualifications:

• BA/BS degree plus experience related to digital media or digital advertising
• 2+ years of direct experience in account management or customer success
• A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers (examples: Conde Nast, Meredith, Time, Refinery29, Tribune, CNN, etc.)
• Demonstrated success in fast-paced and demanding tech or startup environments; you relish adversity and overcoming obstacles
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Elite communication skills and EQ, you enjoy building relationships, overcoming push back and high touch client interaction
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
• Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools

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We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.

About Transmit

At Transmit, we have an innovative and truly differentiated enterprise product that fundamentally changes how streaming video operators monetize their owned and operated properties and acquire new audiences, all while providing a truly non-disruptive viewer experience.

If you love the fast-paced environment of a startup, digital video, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth.

What You'll Do

We are seeking a Manager of Streaming Quality Assurance to lead Live and VOD streaming QA across Transmit.live’s portfolio of publisher partners. The ideal candidate will oversee VOD and Live event streaming and advertising experience, including general streaming playback, ad quality, ad insertions and testing.  This individual will build procedures and best practices for Live and VOD streaming quality assurance and operations. You will develop, own, and report on key performance metrics as they’re related to the overall streaming experience and ad experience for our publishers.  You will be self-motivated with a deep understanding of streaming operations and broadcast engineering.

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Roles and Responsibilities

• Run 24/7 live streaming events, such as football, soccer, basketball, live concerts and other major events on a domestic and international scale.
• Manage and schedule a team of in-house and outsourced coordinators to prioritize multiple events running concurrently.
• Configure data driven and manual advertising triggers into event-based livestreams and confirm playback across all supported customer devices.
• Setup, test, and maintain end to end workflow for streaming events or to QA for testing.
• Lead and improve dashboard features and functionality related to our video services and advertising delivery
• Troubleshoot, debug, fix or report any live digital streaming and ad serving issues and provide root cause analyses for all major issues
•  Support internal and third-party engineering teams to assure projects get done on time
• Assist in rolling out ad integrations, measurement, encryption and DRM across VOD & live tv workflows.
• Compose daily reports summarizing new issues and resolutions to existing issues.

• Monitoring and operations of live streaming events cross platform
• Identify, diagnose, and escalate customer impacting issues quickly and clearly
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Skills and Experience

• Experience as a Product Manager within advertising technology, media technology or media streaming software
• Demonstrated success defining and launching innovative products
• Excellent written and verbal communication skills
• Strong presentation skills
• Bachelor’s degree (MBA preferred)
• Technical knowledge & understanding of the advertising technology & video streaming market
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.

In this full-stack engineering role, you will work on low-latency, highly-reliable services that power our server-side ad insertion infrastructure. You will be responsible for monitoring, debugging, and improving complex infrastructures that interact with third parties. In addition, you will develop internal and client-facing user interfaces for our ad service console application. You will work directly with our Product and Ad Operations teams to gather feature requirements, respond to issues and drive progress against product initiative

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What You’ll Do:

•  Maintain and improve our ad tech infrastructure, which includes a mixture of client and server-side solutions  

•  Write well-tested, high-throughput software for use in low-latency workloads

•  Collaborate with our Ad Operations, Ad Sales, Product and VideoExperience teams, as well as other members of the Transmit organization to refine functional requirements, determine priorities, and deliver business-critical projects

•  Build analytics tools to query and visualize large datasets with blazing fast response times. Modify existing data pipelines or deploy new ones to support feature requirements.

•  Maintain constructive working relationships with vendors at all levels of our advertising stack, including, but not limited to:understanding technical and  functional requirements for new partner onboarding, troubleshooting with existing partners and vendors, performance analysis and reporting  

Assist in the definition and implementation of superior user experiences around advertising

•  Identify and execute on opportunities to develop software to increase efficiency, visibility, and performance of our ad technology  

•  Troubleshoot issues with appropriate urgency, QA and monitor feature deployments as needed

MinimumQualifications and Experience:

•  4+ years of experience delivering production-quality software in a high-traffic environment

•  Experience writing scalable backend applications and frontend user interfaces

•  Experience working with databases, both SQL and NoSQL, as well as large reporting datasets

•  Experience writing and deploying cloud-hosted code and designing cloud-based architecture (e.g. GCP, AWS)

•  Familiarity with modern code-deployment toolchains (e.g. Buildkite, Docker, Kubernetes)

•  Experience working with caches to improve application performance and response time

•  Experience working with 3rd party vendors and clients 

•  Strong communication skills 

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Ideal Qualifications and Experience: 

•  Experience writing software using Node.js, JavaScript, React and D3

•  Familiarity with MongoDB, Elasticsearch and Pinot databases

•  Experience with Python and PySpark, AWS Glue, and ETL moregenerally

•  Experience using AWS ElastiCache, Memcached and Redis

•  Experience working with large datasets and developinguser-facing analytics tools

•  Experience working with digital video advertising, including client and server side ad insertion, and an understanding of the complex andinherent limitations of the ad technology ecosystem and device landscape(web, mobile, OTT, etc.) 

•  Experience with live streaming and on-demand video players

Experience with client and server side ad insertion

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.

About Transmit:

At Transmit, we have an innovative and truly differentiated enterprise product that fundamentally changes how streaming video operators monetize their owned and operated properties and acquire new audiences, all while providing a truly non-disruptive viewer experience.

If you love the fast-paced environment of a startup, digital video, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth.

What You’ll Do:

The  Product Marketing Director is responsible for making Transmit’s products successful in the market. Product marketing is the bridge between our products and our customers. This includes contributing to our Go-To-Market strategy and executing it. The Product Marketing Director will identify the target customer profile, define the unique value proposition for the product, its positioning and will drive all promotions and communication of the product vision & value. This position requires a deep understanding of customer requirements, different customer segments & use cases and being able to craft and communicate audience specific messaging for each customer segment.

Roles and Responsibilities:

• Shape/Lead go-to-market strategy, including positioning, messaging, and communications strategy for Transmit Live’s Advanced SSAI solution in collaboration with Product and Sales teams.

• Understand and consider the competitive landscape and target markets in marketing strategies and messaging.

• Lead educational marketing campaigns via webinars and other scalable initiatives to drive awareness and adoption of new and existing advertiser experience features

• Lead market assessment, quantitative analysis, qualitative feedback, and represent the requirements of the market internally with Product Management and Engineering

• Work effectively in a heavily cross functional, fast-paced environment, especially working across our product and sales teams

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Skills and Experience: 

• Experience in digital media, ad tech, video delivery

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Experience as Product Marketer with the ability to drive prioritization consensus across business units and serve as an effective liaison between customers and engineering

• Expertise with Server Side Ad Insertion a plus

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions

• Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners

• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously

• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

• History of teamwork and willingness to roll up one’s sleeves to get the job done

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Minimum Qualifications: 

• Bachelor's degree or equivalent practical experience.

• Minimum of 5-7 years of marketing experience, in B2B / tech environment

• Proven experience partnering closely with product management and marketing teams

• Experience working closely with product/engineering and sales stakeholders

• Experience working in content marketing

• Outstanding program management with ability to manage multiple, cross-functional projects simultaneously

• Excellent communication skills, including public speaking and written communication skills

• Analytical mind-set and problem solving skills with high attention to detail

• Working knowledge of digital media landscape, OTT video, online advertising platforms and the digital video landscape

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.

About Transmit:

At Transmit, we have an innovative and truly differentiated enterprise product that fundamentally changes how streaming video operatorsmonetize their owned and operated properties and acquire new audiences, all while providing a truly non-disruptive viewer experience.

If you love the fast-paced environment of a startup, digital video, and working closely with clients, then this is an incredibly uniqueopportunity to join an accomplished, fast-growing team that will blaze thetrail for future growth.

What You’ll Do:

We are seeking enthusiastic Infrastructure, SRE, and DevOps Engineers to help us build the future of our dynamic ad service. As a member of our growing team, you will serve as a subject matter expert on the infrastructure, CI/CD process, and developer experience for our engineering team.

In this role, you will work on low-latency, highly reliable platforms that power our ad-serving and video encoding workloads. You will be responsible for ensuring that our infrastructure is well-architected, and that code is shipped reliably and rapidly.

Additionally, you will support our Software Engineering team to ensure developer productivity.

Roles and Responsibilities:

• Maintain and improve AWS cloud infrastructure on which ad technology runs using the latest infrastructure-as-code tooling.

• Ensure the security of our infrastructure and applications.

• Design and implement monitoring and observability infrastructure.

• Monitor costs and ensurecloud expenses do not exceed the operating budget.

• Collaborate with our Software Engineering team to support application reliability and develop erexperience.

• Design, build, and maintain CI/CD pipelines.

Skills and Experience:

• Strong communication skills 

• 4+ years of experiencedelivering infrastructure solutions in the cloud.

• Experience with containers and container orchestration systems (Docker, ECS, Kubernetes)

• Experience writing and deploying infrastructure as code (CDK, Cloudformation, Terraform).

• Professional experience using logging and monitoring tools (Cloudwatch, Prometheus, StatsD, Grafana)

• Experience working with 3rd party vendors and clients 

• Experience in a Linuxenvironment

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.

Overview:

For new-age digital networks and content owners that want to create the new standard of ad supported streaming experiences, Transmit.Live provides a transformative cross screen video publishing & monetization solution. With A 2-year head start in disrupting a multi-billion dollar streaming marketplace, our technology enables media operators to create new inventory supply through innovative in-content ad experiences that sustain viewer attention across all owned & distributed OTT channels, while establishing a more meaningful connection between brands and viewers.

We are looking for a qualified Media Analyst to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a media analyst, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.

What You'll Do:

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customer feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

Requirements

• 2+ years experience in relevant field
• Solid technical background with hands-on experience in video streaming
  technologies
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.