Publisher Success Manager

What You'll Do

As a Publisher Success Manager, you'll work directly with senior leaders at some of the largest and most recognizable publishers in the industry, to help them achieve their audience acquisition and monetization goals.

Roles & Responsibilities:

• Own the relationship and ultimate success of a dedicated segment of Transmit's enterprise and mid-market publishing clients, including initial onboarding, campaign execution, optimization, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Transmit and fully leverage our entire suite of services
• Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients.

‍

‍

Qualifications:

• BA/BS degree plus experience related to digital media or digital advertising
• 2+ years of direct experience in account management or customer success
• A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers (examples: Conde Nast, Meredith, Time, Refinery29, Tribune, CNN, etc.)
• Demonstrated success in fast-paced and demanding tech or startup environments; you relish adversity and overcoming obstacles
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Elite communication skills and EQ, you enjoy building relationships, overcoming push back and high touch client interaction
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
• Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools

‍

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.