Media Analyst

What You'll Do:

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customer feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices
  • Keep track of sales performance metrics

Requirements

  • 2+ years experience in relevant field
  • Solid technical background with hands-on experience in video streaming
    technologies
  • An ability to grasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills

Apply Now

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