Media Analyst

What You'll Do:

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customer feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

Requirements

• 2+ years experience in relevant field
• Solid technical background with hands-on experience in video streaming
  technologies
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We are committed to providing equal employment opportunities, based on job related qualifications, to all persons regardless of legally protected status, including race, color, religion, sex, sexual orientation, marital status, age, national origin, physical or mental disabilities, political affiliation, or status as a disabled veteran, veteran of the Vietnam era, or other covered veteran. It is our intention that every aspect of employment with us shall be free of discrimination and in full compliance with the requirements issued under all applicable federal, state and local fair employment practice laws.